An all-in-one teleprospecting solution

Improve the answer rate of your outgoing calls.

Increase the productivity of your telemarketers with our software telephone prospecting solution. Cold calling continues to deliver good results. In 2023, teleprospecting remains a lever for lead generation.

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téléprospection

For your telemarketers

The Ubicentrex telephony software offers many features to facilitate the missions of your agents. Gain speed and reduce your costs thanks to VOIP telephony. Increase efficiency projects through an interface easy to use.

Our software integrates the latest web communication technologies and the trends in user experience.

Why use our telephone prospecting solution

Professionalize your prospecting

Opting for our solution means choosing a tool designed to optimize teleprospecting. The large, uncluttered interface of Ubicentrex includes all the functionalities useful to your teleoperators. Save time with each call thanks to our automatic dialing tool, access all your contact’s information with file feedback and schedule appointments for your sales teams.

Prepare for business meetings

As a telemarketer, get appointments is the sinews of war, here are some non-exhaustive reasons why telephone prospecting still works:

  •  By accurately conducting the discovery phase over the phone, you can better prepare and anticipate your appointments.
  • The phone allows you to express your personality (The voice and the tone conveys the emotions much better)
  • The exchange of information is fast and in real time (compared to exchanges by email)

téléprospection

The key features of good phonebased prospection


DID numbers

By displaying a local number,you increase your dropout rate

Call script

Create call campaigns and qualify your prospects. Harmonize receiving calls with the scripts

Email campaign – SMS

Customize our email templates and attach documents

Prédictive dialer

The software uses powerful predictive algorithms to improve the availability of callers and agents

Click to call

Click-to-call allows you to initiate a call from your workstation by 1 click

Call recording

A great training tool, monitoring and Quality Control

Remonté de fiche CTI

Accédez directement aux informations utiles pour gérer votre appel

Black – white list

Bloquer/autoriser uniquement les numéros venant d’un pays spécifique

For your supervisors

Gain in performance with real-time management tools

With its real-time monitoring and reporting tools, Ubicentrex telephony software allows you to monitor the effectiveness of your campaigns and quickly impact your results. Export reports on the performance of your telemarketers and campaigns to better identify trends.

Support and train your teams

Get your new hires up to speed quickly and help them get started with whispering. Enhance their sales pitch with call recording and take your customer experience to a whole new level.

 

Key features for a good supervision

 


Supervision

A real monitoring tool, real-time visibility of your call center activity

Statistics

Follow the evolution of each of your agents and their performance, Isolate each customer and track the progress of their need.

Whisper

Parlez discrètement à vos équipes lorsqu’ils sont au téléphone sans que l’interlocuteur ne puisse vous entendre.

Reporting

Export all your data, as a graph or spreadsheet

FAQ

More elaborate than a business telephony solution, it is a Informatic tool which will allow you to manage telephone calls (incoming calls, outgoing calls, calendar management, etc.) in order tooptimize performance of your teams. The Ubicentrex software offers tools for statistical monitoring, invoicing, teleprospecting, collaborations that allow personalized user experience.

Whether you use physical or cloud call center software, you benefit from many daily advantages to optimize your company’s telephony services.

  • Centralize your communication tools, it allows you to centralize everything within the same interface, thus facilitating interactions and exchanges between the company’s departments.
  • Advanced telephony features. Whether it is the use of a queue, the personalization of the answering machine or the possibility of carrying out satisfaction surveys, the software increases your possibilities.
  • Performance measurement tools and real-time control. Manage your operators easily, follow trends and adapt.

Whether you use physical or cloud call center software, you benefit from many daily advantages to optimize your company’s telephony services.

  • Centralize your communication tools, it allows you to centralize everything within the same interface, thus facilitating interactions and exchanges between the company’s departments.
  • Advanced telephony features. Whether it is the use of a queue, the personalization of the answering machine or the possibility of carrying out satisfaction surveys, the software increases your possibilities.
  • Performance measurement tools and real-time control. Manage your operators easily, follow trends and adapt.

When it comes to telephone prospecting, the call quality is just as important as the sales made.

  • Opt for a solution easy to use : Choose an ergonomic and easy-to-use prospecting software to promote its use by your teams.
  •  Flexibility : business needs can change quickly, choose a solution that adapts to your needs.
  • A support available. Service providers must be available and able to respond quickly to your needs.

Find our dedicated article on the subject: How to choose the right call center software in 2023?

Ubicentrex can be used by sales teams as well as by customer services, support or even call centers.