Freelance Secretary: How to Find Clients?

When you launch your business and proudly tell everyone “I’m an entrepreneur”, the very first fear that often arises is the fear of not finding clients.

Finding clients and keeping them loyal is not always easy when you’re just starting out. Many freelancers feel uneasy with commercial outreach and think sales skills are innate. But remember, as a freelance secretary, you work alone and must build your visibility yourself

Develop Your Network

The Rule of the Three Circles

Once your project is launched, your next mission is to make it known as widely as possible. Communication is the key to success. To maximize your chances, apply the “three circles rule”.

Your first circle includes the people closest to you, like family and friends. They are the most reactive, because they know you and want to see you succeed.

Talk to them in person or send them a message. Tell them that if they want to support you, they can share your project on social media or mention it around them.

Grow Your Professional Network

Your second circle is made up of the acquaintances of your first circle, such as friends of your friends and your family’s contacts. These people will discover your activity thanks to word of mouth and social media shares.

Finally, the third circle is the hardest to reach. It includes completely new people and internet users you don’t know. This is when you need to communicate more widely, especially through media, local institutions and the communication channels of your partners. On social media, identify relevant influencers in your niche and send them a short introduction message.

Développer son réseau professionnel

BNI and Professional Events

BNI (Business Network International) is a professional networking group based on mutual referrals. It brings together business owners, freelancers, small businesses and entrepreneurs who want to grow their activities. Participating in BNI can be expensive for someone just starting out, so look for more accessible local networking groups that charge only a small annual fee and organize regular meetups to exchange contacts and recommendations.

Another major event is Go Entrepreneurs (formerly the Salon des Entrepreneurs), the leading business event in Europe. It is ideal to promote your freelance secretary services and meet potential clients.

Coworking Spaces

Coworking spaces are frequented by entrepreneurs, freelancers and small companies who work or hold meetings there. These spaces naturally encourage conversations and connections, giving you an affordable opportunity to network.

Client Recommendations

If you already have satisfied clients, let them know you’re growing your business. A happy client who recommends you has a strong impact on their network. Word of mouth is still one of the most powerful acquisition channels.

Increase Your Visibility

Local Newspapers

A simple article in your local newspaper can make you stand out in your region. It’s perfect if you’re targeting local clients. Many businesses prefer to work with a provider located nearby.

Print Communication

Leave business cards or flyers in strategic locations.

For example
• a popular bakery where artisans and small business owners go for lunch
• office supply stores
• business centers that host small companies

Vehicle signage is another efficient tool. A branded car can be seen by 10,000 to 150,000 people per day depending on your routes and parking spots. Unlike paper ads, your car is visible all day, every day.

Google My Business

Google My Business helps highlight your business profile and website in Google Search and Maps. It is extremely useful for attracting local clients.

You can add photos and videos of your office or your services to make your business profile more appealing. Think of it as a digital storefront.

Online reviews are essential today. According to a SEO Tribunal study, 86 percent of internet users check online reviews before choosing a product or service.

Présence locale

Local Presence and Social Media

Being active on social media is effective if you use it properly. Take a moment to define your strategy.
Where are your prospects? What do you want to post? Which platforms should you use?

Some platforms are professional (LinkedIn, Viadeo) while others target the general public (Facebook, Instagram, Twitter).

Réseau sociaux

Tips from our Community Manager

  • • Focus on no more than two platforms to stay efficient
    • Choose one professional network and one personal one
    • Keep your image clean and avoid sharing private life details
    • Avoid grammar and spelling mistakes
    • Prioritize quality and relevance over quantity
    • Use high quality visuals and avoid watermarked images
    • Create a professional page distinct from your personal account

Website and Newsletter

Your website must be well structured and responsive (optimized for smartphones and tablets). The platform doesn’t matter (WordPress, Wix, etc.) as long as it meets web standards.

Your professional website should include
• a list of your services
• an “About” page to introduce who you are and what you bring
• clear contact options (phone, email, contact form)
• client reviews and testimonials
• a strong call to action, such as “contact”, “request a quote” or “book an appointment”

If your website is well referenced, clients will come to you. Don’t hesitate to get help from a web or SEO professional.

A newsletter is also an excellent way to build loyalty. It must be sent responsibly and in compliance with GDPR. Share useful content related to your field to maintain your audience’s interest.

In Summary: How a Freelance Secretary Can Find Clients

Start with the “three circles rule”
• Expand through networks like BNI or other business groups
• Attend professional events and fairs
• Use coworking spaces to meet new contacts
• Encourage client recommendations
• Boost your visibility through local media and print communication
• Use Google My Business and social media strategically
• Build a strong website and use newsletters to retain clients


Teleconsultation: Everything You Need to Know

Teleconsultation has been developing in France since 15 September 2018. After several unsuccessful attempts to book an appointment with your doctor, you decided to try teleconsultation.

What Is Teleconsultation?

Teleconsultation is a remote medical consultation during which a doctor, whether a general practitioner or a specialist, examines a patient via video. The patient may be assisted or unassisted by another healthcare professional (for example a nurse, pharmacist, or another doctor).

Telemedicine solutions have become essential to improving access to healthcare. Teleconsultation facilitates medical care for patients with chronic illnesses, mobility issues or those living in medical deserts.

Who Can Provide Teleconsultation?

Any doctor can offer teleconsultation, regardless of their specialty, place of practice or type of medical structure (private practice, multi professional health center, clinic, hospital, retirement home, etc.). Teleconsultation is available throughout mainland France as well as in overseas departments and regions including Mayotte.

Teleconsultation must follow the coordinated care pathway, which means you must initially be referred by your usual general practitioner. A teleconsultation with a specialist should therefore be carried out after a referral from a doctor, usually your primary care physician.

General Practitioners

Dentists

Legal Professionals

Ubiclic is not only for healthcare

Ubiclic: Teleconsultation and Appointment Scheduling for Everyone

How Does Ubiclic Teleconsultation Work?

Agenda en ligne
1. Online Scheduling – Book Your Appointment Online

Log in to Ubiclic. Search for a specialty, then choose the practitioner and time slot that suits you. Select the teleconsultation option and validate your appointment. You will receive a confirmation email or SMS. A bank pre authorization will be applied when you confirm your booking.

2. Upload Your Medical Documents

Teleconsultation allows you to receive a digital prescription after a virtual medical examination. This type of prescription cannot be altered, and it saves considerable time.

3. Attend Your Teleconsultation

Log in to your Ubiclic account. In the “My Appointments” tab, a green blinking camera icon will appear. Click it to enter your virtual waiting room. Authorize access to your microphone and camera.

Log in to the waiting room 15 minutes before your teleconsultation begins.

Facturation
4. Billing – Reimbursement of Teleconsultations

Online consultations are eligible for reimbursement by the French National Health Insurance. Ubiclic also offers third party payment with practitioners who support it, meaning you don’t need to pay upfront as long as you are registered with Social Security and have complementary health insurance.

Before starting the teleconsultation, the doctor is legally required to obtain the patient’s consent. Just like an in person consultation, the doctor is bound by medical confidentiality and must ensure the privacy of your information.

The Benefits of Telemedicine

Telemedicine: A Response to Medical Deserts

Telemedicine can help address the problem of medical deserts areas where healthcare professionals are scarce or absent. In these regions, limited access to healthcare can have severe consequences for residents.

Online Consultations: A Solution to Mobility Issues

People who cannot travel can now obtain medical advice more easily, particularly those living in rural areas.

Reduced Waiting Room Time

No need to wait in a doctor’s waiting room where viruses may circulate. Teleconsultation lets you speak to a doctor from the comfort of your home. It is considered an effective way to reduce contamination risks in waiting rooms.

 

Improved Quality of Care

Telemedicine can improve the quality of care by allowing healthcare professionals to collaborate more easily and share important medical information in real time.

Les questions courantes autour de la téléconsultation

A patient may be accompanied by a family member during an online consultation. However, for billing and medical reasons, a single teleconsultation applies to one patient at a time. The appointment always concerns one person.

With the patient’s prior consent, the doctor may conduct the teleconsultation in the presence of another healthcare professional such as a pharmacist, a nurse or a healthcare worker from a nursing home (EHPAD). This is entirely permitted and can help ensure better coordination of care.

A stable internet connection is essential to ensure a high-quality teleconsultation, avoid glitches and limit the risk of interruptions or disconnections.

You need a connection speed above 2 Mbps. This is the case for 99 percent of ADSL connections and for 100 percent of fiber-optic connections.

You can check your internet speed here.

 

Any device capable of supporting a video call is sufficient, as this is the only essential requirement. The consultation can be carried out using a computer, a tablet or a smartphone.


Synchronisation des rendez-vous grâce à Ubiclic

Ubicentrex a développé Ubiclic, le site qui propose aux patients de vos clients de prendre des rendez-vous directement en ligne Ubiclic. Ce service permet de simplifier amplement la vie des patients. L’avantage principal de cet outil réside dans le côté pratique de la prise de rendez-vous.

  • Un agenda toujours disponible. Grâce à Ubiclic, les patients ont accès depuis chez eux à l’agenda de leur praticien, 24h/24. Il est mis à jour en temps réel.
  • Le rendez-vous en quelques clics. Ubiclic est un site intuitif qui permet aux patients de prendre et valider leur rendez-vous en moins d’une minute.
  • Une entrée d’argent pour vous. Ubicentrex vous offre le module de prise de rendez-vous par Internet. Son utilisation ne vous est pas facturée tandis que vous pourrez répercuter les rendez-vous pris sur la facture de vos clients.

Le but étant que les 10 à 15 % de créneaux perdus chaque jour à cause d’annulation de dernière minute trouvent rapidement preneurs.

Ce nouveau site que nous avons développé permet donc de :

  • Prendre rendez-vous sur Internet
  • Rechercher un professionnel partout en France
  • Accéder à son agenda en temps réel et valider le rendez-vous qui nous convient
  • Tout cela en moins de cinq minutes, gratuitement et sans pub ! Telle est la promesse faite par Ubiclic.

Selon une étude menée en avril 2013 par TNS Sofres sur le thème “Les Français et l’Internet Santé”, 63 % des Français souhaiteraient avoir la possibilité de prendre un rendez-vous en ligne. Ubiclic répond donc à une demande grandissante de prise de rendez-vous en ligne dans le domaine de la santé, et d’une manière plus générale pour tout type de profession libérale.

Plus de temps et de flexibilité pour les utilisateurs

Ubiclic recense une large variété de professionnels : médecins, avocats, architectes, artisans, etc. Avec plus de 5000 professionnels qui utilisent cette solution et plus de 500 000 rendez-vous pris en ligne chaque mois, la société affiche une croissante constante. Sur Ubiclic les professionnels peuvent personnaliser leur profil et communiquer des informations pratiques à leur clients. Les utilisateurs ont ainsi accès aux tarifs, aux modes de paiement et même à un plan pour se rendre facilement à leur rendez-vous. L’interface est compatible mobile et tablette sur iOS et Android pour permettre aux utilisateurs de gérer à tout moment leurs rendez-vous.

Des économies et de la visibilité pour les professionnels

La prise de rendez-vous en ligne attire de plus en plus de professionnels. Elle leur permet non seulement de gagner du temps mais aussi de diversifier leur clientèle. La création de mini-sites référencés et personnalisables permet de développer leur visibilité en ligne et d’acquérir de nouveaux clients. L’option de confirmation et de rappel de rendez-vous par mail et par SMS permet quant à elle de limiter l’absentéisme. La prise de rendez-vous en ligne a donc pour but de simplifier la gestion d’agendas des professionnels, de leur faire gagner du temps et d’optimiser leur relation avec leurs clients.

Un secteur très concurrentiel

La prise de rendez-vous en ligne est un secteur en plein essor et très concurrentiel. Aujourd’hui seuls 2 % des médecins Français utilisent la prise de rendez-vous en ligne. Le potentiel est énorme mais la compétition féroce. Ubiclic, marque de l’entreprise Ubicentrex, mise sur son réseau de télésecrétariat et de médecins pour étendre sa solution et garantir sa fiabilité. Face aux moyens des grands acteurs du secteur, Ubiclic compte sur la complémentarité de son offre Internet avec les outils logiciels développés par Ubicentrex. Ubicentrex propose en effet une solution à destination des télésecrétariats qui combine la téléphonie et l’agenda.

Rappels de rendez-vous par SMS et mail

Les patients reçoivent automatiquement une confirmation de leur rendez-vous par SMS ou par mail, selon le choix du client. Cette fonction a déjà séduit de nombreux clients et patients !