Analyze the Market and the Cost of Your Activity

Before defining your pricing, there are essential steps you should not skip:

Market analysis

It is crucial to know your competitors’ prices in order to place yourself within the right pricing range.
If you offer specialized call center services, higher-than-average prices may be justified.
On the other hand, if your call center provides more “classic” virtual secretary services, you should align your prices with the market.

Activity analysis

Being a virtual secretary means having a workload that fluctuates depending on the time of year.
Outsourcing call handling has advantages and disadvantages, and you must learn to navigate them effectively.

A significant part of your activity is linked to overflow call periods from businesses that delegate their call surges to you.
This means your workload and income increase when their business activity increases.
However, when their activity slows down, your income will decrease as well.

On the other hand, outsourcing medical secretary services offers more stable revenue throughout the year.

Estimate your operating costs, define a margin to cover expenses and monthly costs, and stick to it.
Do not accept price negotiations.

Adapt Your Pricing Model to Your Activity

You’ve understood it: your pricing model must match your type of clients and the nature of your service.

Monthly packages

You can offer several monthly plans.
For the client, this provides personalized virtual secretary services tailored to their needs in terms of quantity and quality.
For you, packages make it easier to build client loyalty and give you more predictable revenue.
For example, you can offer plans that include a set number of calls per month.

Tier-based pricing

Establish decreasing pricing tiers depending on the volume of calls handled.

Per-call pricing

You can bill each call individually and apply different rates depending on the type of call
• outbound calls to landlines
• outbound mobile calls
• SMS reminders
• inbound calls

The Ubicentrex Advantage

Our automatic billing module automatically counts every service used by your clients.
You simply set your prices once, and invoices are generated automatically at the end of each month.
You can now bill quickly and efficiently, applying default prices or company-specific pricing.